Are you passionate about food and creating exceptional dining experiences? Swiggy Dineout is on a mission to change the way India dines out. If you’re a go-getter with a knack for building relationships and driving growth, we’re looking for you to join our team as an Account Manager in 2024. Swiggy hiring Account Manager 2024.
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About Swiggy Dineout
Swiggy Dineout is India’s largest dining-out platform, processing over 100 million diners across 21,000 restaurant partners in 34 cities and growing rapidly. We enable customers to explore a wide array of dining options—from quick-service restaurants (QSRs) and cafes to fine dining and premium restaurants. With our Dineout feature on the Swiggy app, users enjoy seamless payments and savings of up to 40% on their dining bills.
Our mission? To redefine the dining-out experience for millions of Indians. If you share our passion for food and innovation, we’d love for you to hop aboard the Swiggy ride!
Role Summary
As an Account Manager, you’ll play a key role in onboarding and managing partner accounts in your territory. Your goal is to strengthen relationships, optimize restaurant listings, and drive business growth. You’ll be responsible for managing 70-80 partner accounts and generating a Gross Merchandise Value (GMV) of 80-90 lacs per month. Targets will be aligned based on market segmentation into India 1 and India 2 regions.
Key Responsibilities
1. Account & Partner Relationship Management
- Onboarding New Partners: Explain Swiggy Dineout requirements to partners and coordinate with internal teams for a seamless onboarding experience.
- Periodic Engagement: Regularly meet existing partners to ensure Restaurant Display Page (RDP) content is accurate and visually appealing.
- Presenting Dineout Benefits: Deliver compelling presentations on Dineout plans and promotions, ensuring month-on-month growth for restaurant partners.
- Growth Activities Execution: Align on offers, marketing operations, and promotional events to maximize ROI for partners.
- Issue Resolution: Resolve diner payout issues to ensure seamless transactions between customers and restaurants.
- Customized Growth Plans: Develop and execute account-specific growth strategies while gathering competitor insights to stay ahead in the market.
2. Data Interpretation & Business Performance Management
- Data Analysis: Extract relevant data from dashboards and communicate performance metrics to partners.
- Competitor Insights: Observe and document partner investments in competitor platforms, analyzing their discounts, commissions, and marketing spends.
- Strategic Investment Planning: Highlight gains and benefits to ensure partner investments in Swiggy are at par or higher than competitors.
3. Stakeholder Interaction
- Collaborate with internal teams such as:
- Partner Support: For updates on discounts and RDP.
- Sales Operations: For competition comparison data and ongoing festival insights.
- Finance: For resolving payout issues, GST queries, and other financial concerns.
Key Competencies
- Dineout Offerings Expertise: In-depth understanding of Swiggy Dineout’s services and growth levers.
- Metrics Knowledge: Familiarity with metrics like restaurant operating hours, revenue per order, and average order value (AOV).
- Dashboard Insights: Proficiency in CMS, PowerBi, Compass, and Salesmate dashboards.
- Conversion Funnel Analysis: Advanced understanding of week-wise, month-wise, and day-wise transaction trends.
Desired Skills and Experience
- Educational Background: Graduate with 1.5-3 years of field sales experience.
- Language Skills: Fluency in the local language and working knowledge of English.
- E-commerce Expertise: Hands-on experience in online marketing and e-commerce platforms.
- Personality Traits: Confident, pleasing, and a results-driven go-getter.
- Technical Skills: Strong analytical abilities and proficiency in Excel.
- Work Ethic: Flexibility to adapt to non-standard schedules, as restaurant operations often extend beyond regular business hours.
- Leadership and Networking: Build relationships across all levels to drive mutual success.
- Creativity and Initiative: Innovate and implement solutions to advance business objectives.
Why Join Swiggy?
- Impactful Work: Be part of a mission to redefine India’s dining-out culture.
- Career Growth: Opportunities to grow in a fast-paced, dynamic environment.
- Collaborative Team: Work alongside passionate individuals from diverse backgrounds.
- Perks: Competitive compensation, exciting rewards, and the chance to work with India’s leading food-tech brand.
FAQ
1. What is the location for this role?
The role requires employees to work from the office on all working days in their respective base locations.
2. How many partner accounts will I manage?
You will manage 70-80 partner accounts, depending on the specific geography and market (India 1 or India 2).
3. What kind of experience is required for this role?
Candidates should have 1.5-3 years of field sales experience, preferably in e-commerce or related industries.
4. What tools will I use in this role?
You’ll work with tools such as CMS, PowerBi, Compass, and Salesmate dashboards to analyze data and manage performance metrics.
5. What qualities are essential for success in this role?
Key qualities include strong communication skills, analytical abilities, a team-player attitude, and the flexibility to adapt to a fast-paced environment.
6. How does Swiggy support professional development?
Swiggy offers training, mentorship, and opportunities to grow within the organization, empowering you to advance your career.
