SentinelOne hiring Customer Success Manager Digital 2024

Are you passionate about building strong customer relationships, solving challenges, and driving customer success? SentinelOne invites you to join our fast-growing team as a Customer Success Manager, Digital 2024. Bring your talent and enthusiasm to an innovative company defining the future of cybersecurity through our cutting-edge XDR platform. Discover how you can make a difference in empowering organizations to defeat threats in real-time.

About SentinelOne

SentinelOne is at the forefront of cybersecurity innovation with our Singularity XDR platform. Powered by patented AI models, it autonomously prevents, detects, and responds to threats in real-time. Our platform provides organizations full transparency into their network at machine speed, enabling them to combat every attack at every stage of the threat lifecycle.

SentinelOne is more than just a company; it’s a community driven by shared values: trust, accountability, relentlessness, ingenuity, and OneSentinel. We’re committed to fostering collaboration and building a global culture that values results, rewards excellence, and celebrates teamwork.

Why Join SentinelOne?

When you choose SentinelOne, you’re joining a company where:

• Names are known, and achievements are recognized.
• Friendships are formed and collaboration thrives.
• Opportunities abound for growth and innovation.

We’re searching for passionate individuals who thrive in fast-paced environments, embrace problem-solving, and are eager to contribute to the next generation of cybersecurity solutions.

Position Overview: Customer Success Manager, Digital 2024

As a Customer Success Manager, Digital 2024, you’ll play a critical role in ensuring customer satisfaction, retention, and growth within our digital touch model. By leveraging innovative tools and strategies, you’ll assist customers through their lifecycle, address concerns, and proactively identify opportunities for success. If you have impeccable communication skills, a customer-first mindset, and technical aptitude, this is the perfect role for you.

Key Responsibilities

As a Customer Success Manager, your primary duties will include:

1. Customer Lifecycle Management:
   • Proactively address customer questions and concerns to ensure a seamless experience.
   • Increase adoption rates and improve overall customer satisfaction.
2. Automation & Scaling:
   • Utilize advanced toolsets to scale customer success strategies across diverse accounts.
   • Provide insights and data to internal stakeholders for improved decision-making.
3. Risk Mitigation:
   • Act on auto-generated alerts to proactively resolve potential risks.
   • Advocate for customer needs and ensure their voices are heard across departments.
4. Escalation Management:
   • Shepherd at-risk or escalated customers towards resolution.
5. Growth Opportunities:
   • Identify upsell opportunities within digital touch segments.
   • Collaborate with sales teams to unlock growth potential.
6. Business Reviews:
   • Prepare and present comprehensive business reviews that demonstrate the value of SentinelOne to customers.

What You Bring to the Role

We’re looking for dynamic individuals with the following qualifications:

Required Skills & Experience:

• A customer-centric mindset and passion for helping customers succeed.
• Proven relationship-building skills, creating win/win scenarios for all parties.
• Interest or experience in customer service roles (e.g., Customer Success, Customer Care, Support).
• Strong technical aptitude with the ability to understand customer challenges and recommend solutions.
• Effective written and verbal communication skills for diverse audiences.
• Analytical and detail-oriented, with the ability to thrive in multitasking environments.
• A collaborative team player who’s also a self-starter.

Preferred Qualifications:

• Experience in identifying upsell opportunities and collaborating with sales teams.
• Adept at managing customer expectations to achieve high satisfaction rates.
• Interest in renewal risk identification and resolution within 1:many customer models.
• Experience working with customers from diverse cultural backgrounds.

How to Apply

Take the next step in your career by applying for the Customer Success Manager, Digital 2024 role at SentinelOne. Join us in shaping the future of cybersecurity while driving meaningful customer success.

What Sets You Apart?

The ideal candidate will:

• Thrive in dynamic, multitasking environments.
• Be detail-driven while maintaining a strategic perspective.
• Demonstrate an eagerness to embrace new tools and automation for scaling customer success efforts.

What We Offer

SentinelOne provides an environment that supports professional growth, work-life balance, and a thriving team culture. Our comprehensive benefits include:

• Competitive base salary range: $72,000 – $95,000 USD (location-dependent).
• Medical, Vision, Dental plans.
• 401(k) with company match.
• Health and Dependent FSA.
• Unlimited PTO and industry-leading gender-neutral parental leave.
• Paid company holidays and sick time.
• Employee Stock Purchase Program and disability/life insurance.
• Reimbursement programs for gym memberships and cell phones.
• Numerous company-sponsored events, including team-building activities and happy hours.

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