Are you ready to be part of a global organization that thrives on customer engagement and improving business performance? Concentrix, a technology-enabled global business services leader, is seeking an Associate, Operations to join our team in Bangalore – Ecospace Bus Park. This is your chance to build a meaningful career in a dynamic, fast-paced environment. Concentrix Hiring Associate Operations 2024.
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About Concentrix
Concentrix is a leading global business services company that partners with ambitious, progressive executives to future-proof their businesses. With a mission to stay ahead of the competition and exceed customer expectations, Concentrix leverages cutting-edge technology and deep expertise to deliver exceptional results. Concentrix Hiring Associate Operations 2024.
Job Title:
Associate, Operations
Key Responsibilities
As an Associate, Operations at Concentrix, you will:
- Maintain Service Levels: Ensure service level agreements (SLAs) are upheld for new cases.
- Case Assignment: Assign cases to appropriate engineers within defined SLAs.
- Response Management: Provide accurate responses to severity issues, expired cases, and misroutes.
- Collaboration: Work closely with team managers to identify engineers equipped to resolve customer issues and handle escalated cases.
- Callback Compliance: Ensure callback expectations are met and address abandoned cases promptly.
- Customer Support Coordination: Collaborate with other support groups to direct customers to the correct support teams.
- Communication: Use phone, email, and communicator to address customer issues effectively.
- Follow-up: Inform customers about missed callbacks and reset expectations accordingly.
- Resource Allocation: Allocate cases to engineers with the capacity to address them effectively.
- Continuous Improvement: Identify opportunities for improving customer service.
- Engage Managers: Collaborate with managers during high-impact customer situations. Concentrix Hiring Associate Operations 2024.
Key Skills and Knowledge
To succeed in this role, you will need:
- Flexibility: Willingness to work in shifts.
- Communication: Strong verbal and written communication skills.
- Critical Thinking: Ability to manage critical situations with efficiency.
- Workload Management: Proven ability to handle high workload scenarios.
- Interpersonal Skills: Exceptional ability to collaborate and connect with team members.
- Technical Aptitude: A knack for understanding and addressing technical issues.
- Prioritization: Real-time task prioritization abilities.
- Multitasking: Capability to handle multiple responsibilities simultaneously.
Qualifications
- Experience: Minimum of 1+ years in any industry with relevant skill sets.
- Education: Graduate or undergraduate degree.
Location
IND Bangalore – Ecospace Bus Park
Disclaimer
Concentrix or any authorized third-party recruitment partners will never ask for recruitment or processing fees in exchange for offer letters. All correspondence, including offer letters, will be on official Concentrix letterhead with authentic signatures from the appropriate authorities. Concentrix Hiring Associate Operations 2024.
Why Join Concentrix?
- Be part of a global leader in customer engagement and business performance.
- Collaborate with talented professionals worldwide.
- Work in a technology-driven, innovative environment.
- Enjoy opportunities for personal and professional growth. Concentrix Hiring Associate Operations 2024.
FAQ
1. What are the key responsibilities of an Associate, Operations at Concentrix?
The role involves maintaining SLAs, assigning cases to engineers, managing severity issues, ensuring callback compliance, and collaborating with team managers to provide accurate customer solutions.
2. What skills are required for this position?
Strong communication skills, technical aptitude, multitasking abilities, and the capability to handle critical and high-workload situations are essential.
3. Is work experience mandatory for this role?
Yes, a minimum of 1+ years of experience in any industry with relevant skills is required.
4. What is the educational qualification needed for this job?
Candidates should hold either a graduate or undergraduate degree.
5. Where is the job located?
The position is based in Bangalore at the Ecospace Bus Park.
6. Does Concentrix charge any fees during the recruitment process?
No, Concentrix does not charge any recruitment, processing, or other fees. All official communication will be on Concentrix letterhead.
7. What shift flexibility is required for this role?
Candidates must be open to working in shifts to ensure customer support availability.
8. What makes Concentrix a great place to work?
Concentrix offers a dynamic, technology-driven work environment, ample growth opportunities, and the chance to collaborate with a global team of experts.
