Are you ready to be part of a leading global technology services and consulting company? Wipro Limited, a trusted name in digital transformation and innovation for over 75 years, is hiring a Production Support Specialist (Nexidia/Nice) for its Charlotte, NC location. If you have the skills, experience, and passion for solving complex challenges, this role offers a unique opportunity to grow with a global leader. Wipro Hiring Production Support Specialist 2024.
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About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a globally recognized technology services and consulting powerhouse. We specialize in delivering innovative solutions tailored to address our clients’ most challenging digital transformation needs. Our capabilities span consulting, design, engineering, operations, and emerging technologies, enabling us to build future-ready, sustainable businesses. Wipro Hiring Production Support Specialist 2024.
Key Highlights of Wipro:
- A Proud Legacy: Over 75 years of industry leadership
- Global Presence: Operating in 66 countries
- Diverse Workforce: 250,000+ employees worldwide
- Comprehensive Services: Over 1,400 active global clients
- FY22 Revenue: $10.4 billion USD
At Wipro, we take pride in our strong commitment to sustainability and good corporate citizenship. We empower our customers, colleagues, and communities to thrive in an ever-changing world. Wipro Hiring Production Support Specialist 2024.
Role Overview: Production Support Specialist (Nexidia/Nice)
As a Production Support Specialist, you will play a critical role in supporting and managing production systems, ensuring seamless functionality for our clients. Your expertise in Nexidia, Nice voice recording devices, and MS SQL will drive impactful results in this dynamic environment. Wipro Hiring Production Support Specialist 2024.
Location:
Charlotte, NC
Job Responsibilities:
- Manage and optimize Nexidia Discovery/Ingestion processes and interaction flows.
- Configure and support Nice Voice Recording devices and solutions, with a focus on NICE Engage.
- Utilize MS SQL, including hands-on experience with stored procedures and ETL processes.
- Participate in incident management and provide production support in a high-pressure environment.
- Lead and manage production triage calls to resolve issues efficiently.
- Employ Splunk and other monitoring tools for proactive system oversight.
- Use problem-solving and analytical skills to diagnose and resolve technical challenges.
- Collaborate with cross-functional teams to ensure the reliability and scalability of systems.
Required Skills and Qualifications
To excel in this role, you should have the following skills and qualifications:
- Technical Expertise:
- Extensive experience with Nexidia Discovery/Ingestion processes and interaction flows.
- Strong knowledge of Nice Voice Recording solutions, especially NICE Engage.
- Proficiency in MS SQL, with hands-on experience in stored procedures and ETL workflows.
- Production Support Experience:
- Proven ability to thrive in a Production Support or Incident Management environment.
- Experience in call recorder configuration and troubleshooting.
- Monitoring and Problem-Solving:
- Hands-on experience with Splunk and other monitoring tools.
- Exceptional problem-solving and analytical skills to address complex issues.
- Communication and Leadership:
- Excellent verbal and written communication skills.
- Ability to lead and manage triage calls effectively.
Why Join Wipro?
Competitive Pay and Benefits:
This role offers an annual pay ranging from $60,000 to $135,000, depending on experience and qualifications. Additionally, you’ll enjoy Wipro’s comprehensive benefits package, which includes:
- Full range of medical and dental benefits
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
Diversity and Inclusion:
At Wipro, we believe in fostering an inclusive workplace. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro Hiring Production Support Specialist 2024.
Apply Today!
If you are passionate about technology and eager to contribute to innovative solutions in a dynamic environment, apply now to join Wipro as a Production Support Specialist. Let’s build a future-ready world together. Wipro Hiring Production Support Specialist 2024.
FAQ
1. What does a Production Support Specialist at Wipro do?
A Production Support Specialist ensures the smooth operation of production systems, troubleshoots issues, manages Nexidia and Nice solutions, and collaborates with teams to resolve technical challenges efficiently.
2. What are the key qualifications for this role?
Candidates should have expertise in Nexidia, Nice Voice Recording, MS SQL, Splunk, and experience in production support environments. Strong communication and problem-solving skills are also essential.
3. What is the expected salary for this role?
The annual salary ranges from $60,000 to $135,000, depending on the candidate’s experience and qualifications.
4. Does Wipro provide employee benefits?
Yes, Wipro offers a comprehensive benefits package, including medical and dental coverage, disability insurance, paid time off, and other leave options.
5. Where is this position located?
This role is based in Charlotte, NC.
6. How does Wipro promote diversity and inclusion?
Wipro is committed to creating an inclusive workplace. We ensure equal opportunities for all applicants and uphold the highest standards of ethical hiring practices.
7. What monitoring tools are required for this role?
Experience with Splunk and other monitoring tools is essential to monitor and maintain production systems effectively.
